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Churn – Measurable, Understandable, and Yes, Manageable Let’s dive a little deeper into understanding your Revenue Retention metric’s behavior. I called Net Retention the most important metric for ensuring medium and long-term SaaS business health in my last post.  Putting this powerful metric to use requires understanding the opportunities and challenges present in each ofRead more

Net Retention: The Most Important Metric For Ensuring Medium and Long-Term SaaS Business Health In my last post, I talked about understanding the ‘behavior’ or characteristics of your SaaS company’s revenue and the importance of analyzing each element. Understanding and analyzing your revenue elements focuses on those elements that present the most opportunity and challengesRead more

Metrics in a SaaS Environment by Mike Temple SaaS Is a Unique Animal Software-as-a-Service (“SaaS”) businesses are incredibly simple in most of their elements. There’s no inventory, no supply chain, no bills of materials, no labor and overhead allocation, and comparatively low capital budgets. However, SaaS businesses are unique and complex in two critical areas:Read more

My business Partner and PlusPoint Consulting CEO Kari Minton and I were chatting the other evening about people and businesses adapting to a work-from-home environment that may extend, albeit sporadically, for some time to come.  The topic of ‘what’s it’s like to work from home’ now comes up in virtually every conversation I have withRead more